What happens if my furniture arrives damaged?

No, our quoted prices for luxury custom furniture are typically ex-factory or FOB Guangzhou/Foshan by default. This means the price covers production, quality control, and loading at the Chinese port, but does not include international shipping, insurance, or destination duties and taxes.

We are happy to provide a full landed cost quotation that includes sea freight, air freight, or express shipping upon request. Simply share your order quantity, preferred Incoterms (CIF, CFR, DDU, DDP), and destination port or address.

This transparent pricing structure allows you to compare options easily and choose the most cost-effective solution for your project. Whether you handle shipping yourself or prefer us to arrange everything under DDP terms, we support both approaches for maximum flexibility in our one-stop customization services.

Absolutely. We highly encourage sample evaluation before full production, as it is the best way to experience the premium materials and artisanal craftsmanship that define Vicky Blaney furniture. This is especially helpful for custom designs or new clients exploring our one-stop customization services.

A sample fee is required to cover the bespoke small-batch production and international shipping. However, we view this as an investment in our partnership—once your bulk order is confirmed, this fee is fully deductible from your final invoice.

Ordering samples significantly reduces risk and helps ensure the final products perfectly match your expectations. We highly recommend this step for first-time buyers or complex custom projects.

Yes, Vicky Blaney provides a reliable warranty on all our luxury custom furniture to safeguard your investment. We offer a standard 1–3 year limited warranty against any craftsmanship or material issues under normal use—ensuring the structural stability, upholstery durability, and stitching precision of your pieces. The exact period depends on the product type and material selected.

Damages occurring during transit are also covered if you provide clear photo and video proof. We will arrange repair, replacement parts, or compensation as appropriate after review.

All claims are handled promptly by our after-sales team. We recommend proper care and maintenance to maximize the lifespan of your bespoke furniture.

As part of our one-stop custom furniture service, we manage all necessary export paperwork to ensure a smooth, hassle-free customs clearance process for your shipment. We provide a complete set of standard customs documents required for smooth international shipping of luxury custom furniture. These typically include the Commercial Invoice, Packing List, Bill of Lading (B/L) or Air Waybill, Certificate of Origin, and Fumigation Certificate for wooden packaging.

All documents are prepared accurately according to international trade regulations and your destination country’s import requirements. This helps avoid customs delays and reduces clearance issues at the port of destination.

Shipping times for luxury custom furniture vary based on the chosen method, order volume, and destination. For bulk orders under FOB, CIF, or DDP terms, sea freight is our standard recommendation, typically requiring 20–45 days. For urgent or smaller high-value shipments, air freight offers a faster 5–10 day turnaround.

These estimates start after production completion and include our professional export packing. Actual times can be affected by port congestion, customs clearance, and seasonal factors. We provide real-time tracking and recommend the best option based on your project timeline and budget to ensure timely arrival of your bespoke furniture pieces in perfect condition.

At Vicky Blaney, we offer flexible shipping terms to suit different project needs in our luxury furniture manufacturing and one-stop customization services. We support FOB Guangzhou or Foshan (most common for sea freight), CIF, CFR, DDU, and DDP for full door-to-door delivery. Shipments can be arranged by sea, air freight, or express courier, depending on your timeline, budget, and destination (US, Europe, Middle East, etc.).

We combine these terms with our professional export packing to ensure safe arrival. Our team will recommend the optimal shipping terms based on your order volume and location for cost efficiency and risk control.